Nothing wrong with this host, it's pretty decent I'd say and almost supports the latest version of PHP (PHP 7 , not many hosts do this) and has surprisingly pretty good ratings as well. Its policy states that they should be making a backup of the db of what I assume is everyday so it's odd and bad of them that they didin't give a much more recent backup of the db and unproffessional too. I think his host does have something similar to a 'cloud' type save feature itself but not sure since that's what their support article seems to indicate so I'd talk with them about it. I don't think Layth should get a new host, rather I think he should try to upgrade from PHP 5 to 7 (this is a major upgrade and will make the Forum twice as fast and will most likely deal with all the performance issues on the Forum as PHP 7 swallows much less memory than PHP 5) and push the host to do more about saving the database more frequently. Something interesting to read
http//www.techrepublic.com/article/php-7-0-boosts-speed-and-security-what-you-need-to-know/
https//blog.appdynamics.com/engineering/everything-you-need-to-know-about-php-7/
I just read this on one of Stablehost's articles, not sure what they mean with the last line but they don't sound so reliable sometimes
"The easiest way to backup your website is by doing so via CPanel.
By logging into CPanel, you will have an Icon that says Backup.
Once you start the backup, it runs in the background and will email you when it's ready and you can FTP in and grab the backup.
We strongly encourage you to backup your site on your own servers and not rely on our backup methods."
https//billing.stablehost.com/knowledgebase/13/How-do-I-backup-my-website.html
In MySQL it's possible to create something called a 'schedule event' that can create a backup of your database automatically for you every minute, day, week or month so the Admins don't have to do it.
Personally I think the code of SMF-made forums are badly written too and I'd compress the HTML, CSS and Javascript code if I was Layth since this would reduce the file size of the pages and therefor make the pages load faster. Compressing the files can increase the speed up to 70% making the Forum much faster. This is another good way to improve the Forum https//en.wikipedia.org/wiki/Minification_(programming)